Terms and Conditions

Terms of Use

This website is operated by Serene collective Ltd, a New Zealand owned and operated company.

In these terms and conditions, “we” “us” and “our” refer to Serene Collective Ltd (Seréne). Any access and use of information on this website including purchasing of our product/s is subject to the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your understanding and agreement to be bound by these terms and conditions as amended. Seréne Collective Ltd (Seréne) therefore recommends you check our terms and conditions regularly to take notice of any changes we may have made to this policy.

Pricing

All product prices are shown in, and processed in New Zealand dollars (NZD). Prices are inclusive of Goods and Service Tax (GST). Prices shown are exclusive of delivery costs.

We endeavour to have our pricing as accurate and current as we possibly can. The prices are detailed within the individual product pages and we reserve the right to amend our pricing at any time.

Conditions of order

All payments are to be made in full, inclusive of postage charges, via debit card. Only one payment transaction can be made per order, and will be charged in New Zealand dollars (NZD) to your card.

The payment system used by Seréne is Stripe. This ensures no record of your credit or debit card details are held by Seréne as this is a secure gateway payment for online payment. If you would like more information regarding Stripe and their privacy policy, you can view their website at https://stripe.com/en-nz/privacy

When ordering from Serene we require your full name or business name, postal address for delivery, valid email address, telephone contact details and credit card details. These details you provide us are essential for the processing, delivery of your orders and for invoicing, therefore failure to provide these details will result in the cancellation of your order

International orders may be subject to Customs import duties and taxes based on your country’s controls and regulations. These Custom duties and taxes are based on the value of the order and the tax free threshold of the destination country. Payment of duties and taxes are the responsibility of the recipient of the order. These fees are collected at the time of delivery and the customer will be notified by the courier to make the payment prior to receiving goods.

Disclaimer

The price charged to your credit card may change due to exchange rate fluctuations on international purchases. That is because we are based in New Zealand and we have to convert your purchase to your currency on the day the order is processed.

Garment Representation

We try our best to provide the most accurate descriptions, images, and colour representation for all of our garments, however please be aware that image colour may display differently on different screens. Seréne reserves the right to rectify any error or oversight at any time. Please feel free to contact us at hello@serenecollective.co.nz if have questions about the details of a particular garment.

Shipping and Returns

If you are not completely happy with your new purchase you are able to return it within 7 days from receiving your order providing it meets our returns policy, after this time frame all purchases become final. Please review the full terms of our Return and Exchange policy page.

Your order will be delivered to the address indicated when you place your order. A tracking number will be emailed to you once your order has been collected by the courier. Please review the full terms of our Shipping and Delivery page.

Sale Items

Please choose the purchase of sale items carefully as these cannot be returned for a refund or an exchange unless faulty

Form Submission

By sharing your contact information via form submission you will be automatically added to our database mailing list. If you have signed up to our mailing list and would like to unsubscribe simply click unsubscribe at the bottom of our Seréne emails.

Gift Cards

All Seréne Gift Cards are bound by the terms below.

Gift Cards are valid for 12 months from date of issue. Gift Cards may not be returned, refunded, redeemed for cash or credited to an account. Seréne is not responsible if a Gift Card is lost, altered, stolen or used without permission. Promotions and discounts cannot be applied to Gift Card purchases. Items bought with Seréne Gift Cards can be exchanged but not refunded. If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods

Availability

We endeavour to have our product listings current but give no guarantee to the availability of any product advertised on our website In the unfortunate event that an error is made and an item is out of stock but paid for in full, you will be notified and you will receive a full refund as soon as possible.

Cancellation Policy

Seréne has the right to accept or cancel any order placed through our website at any time.

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